Bad Customer Service

You are NOT their only prospective or actual customer. Your having poor service as you have described from four different prospective vendors in and of itself begs a question. Interestingly, another new member first post rant!

We have had the same experience with HVAC repairs. Really seems like not too many business's are interested in new customers.

bryris wrote:
Seems that every repair establishment I find is not willing to go out of way at all, doesn't return calls, answers e-mails with bad grammer and punctuation, and incomplete answers. I am having to adjust to just feeling like a number despite the near $100/hr rates being charged.

I've tried to talk to 4 different ones, all the same result.

I've got a guy coming out Monday to do repairs, but only because he was the first I called. No one else has even tried to win the job with any heart. I have over 2k of repairs to have done. They'd rather lose the job than try to accomodate my schedule by coming out on a Sat or meeting me at camper at 5:30pm.

Strange. Must be a very lucrative industry to just be able to pick and choose jobs. I think I am working in the wrong field.

Seems to me like they are busy with work at their respective shops. Unless you are offering to pay them their travel time and mileage they don't have much incentive.

I have a garage (not RV) and we don't do house calls or schedule weekend work either (unless it is for a friend). Everyone deserves their time off with their families.

The repair business IS a good business to be in - can't be exported and word of mouth will keep your weeks full after a few years of building up a customer base.

btw, under $100/hr is quite a good deal. A dealership is going to be more like $125.

Pugslyyy: The repair business IS a good business to be in - can't be exported and word of mouth will keep your weeks full after a few years of building up a customer base.

Good point. I just wish more parents and educators would encourage their kids to take a look at the repair business and trades. Decent/good money and here to stay.

I always start here first: RV Service Reviews

Most companies advertise their hours. I never expect them to fit my schedule, and hope they can work me in during their advertised business hours: or unless they advertise emergency service after hours, which is normally an additional premium.

Having some extensive modification work completed now. New AC, cabinet modification, new sink.

Found the company that is doing the work through rvservicereviews.com, and have not been disappointed. I will be returning to these folks, when other work is needed.

I probably do more research than most folks on a company before I let them tear into my MH. That's from experience going back to '76. Damn, getting old, holy crap, Batman!

No internet back then, you paid your $ and took your chances and hoped! Now pay the $$, and hope, but hope with a more info going in.

Now, if I can get there, companies with established reputations get my business.

I was in a very non-glamorous service business for 30 years.

Look down at me, or feel superior, if you want, but at $100.00/hour back in the 80's,I got to pick and choose whom I worked for, and then laughed all the way to the bank.

I ran an Appliance repair business for 25 years. The in home service call hours were 8AM till 5PM Monday thru Friday. Saturday was in shop only from 8AM to noon. With evening work in the shop I worked over 50 hours a week! Any calls that went after 5PM weekdays or Saturday was double time since this was on my family time if I felt like going on them! On Sundays you could not pay me enough!!
It's not about what time the customer wanted me but what time I could be there and I was usually on time or would call to let them know I was running a little late! I always had plenty of work and happy customers, mainly because I was on time or called so they didn't have to sit around all day waiting for me to arrive!!

I suspect that there's a big difference between them coming to your place than you going to theirs. Since most RVs are either towed by another vehicle or are pulling a toad, you'll get better service by taking it to the dealer and leaving it. That's where the heavy repair equipment and all the parts are.

Hmmm, 6 years on the road traveling full-time and I have ALL my work done on the RV at the campground by mobile RV repair.

Have NOT run across one single one that was not professional, knew their job and kept in touch with me regarding appointment.

Perhaps you are calling from classifieds listed by handyman and backyard mechanics?? Totally different breed of repair people. Not to say that all are but usually most don't have a business to run they are just out to make an extra buck. Just saying.

BTW: If you are at a CG the best and IMHO the only way to procure a reputable Mobile Repair is to go into the CG office and ask who they use/recommend. They know and use the best one in town.

bryris - -

Which Lakeland are you in ? If it is Lakeland NJ there is a guy who owns his own mobile RV repair business.. I spoke with him for an hour or so at the Edison NJ RV Show.. The guy knows his stuff , been working in the industry all his life.... I can send you info once I get home from work if need be..
An getting to your post... I agree , at $100.00 per hour you would think these dealers would not only be better at what they do , but do it in a better time frame..
Joe