Forum Discussion
wa8yxm
Sep 03, 2015Explorer III
I use a Blue-OX. Works great is all I can say. Also Blue-OX has a very good rep for customer service.
True story.. Something (I think I know what)snagged the hair pin that holds the tow pin (the one that goes through the 2 inch bar) which holds the tow bar into the receiver.. This resulted in the tow pin droping out and the tow bars disconnecting from the RV.
NOTE this is **NOT** the fault of Blue Ox.
I called them.. Told them what happened. Told them what broke, Told them I had inspected the break and I was 100% confident it was not their fault and there weas no fault in the product at all.
THEY FED-EXed me a new tow bar,, And a Fed-EX return label for the original.. NO CHARGE.
About 2 or 3 weeks later they called to say "Not our fault" I reminded them I'd figured that out when it happened.. We laughed.
HAD they determined it was their fault they woudl have paid for the damage to the towed as well (About 2 grand)
Now that's customer service.
I'm told Roadmaster is as good but I do not have their product so I can not attest to that.
True story.. Something (I think I know what)snagged the hair pin that holds the tow pin (the one that goes through the 2 inch bar) which holds the tow bar into the receiver.. This resulted in the tow pin droping out and the tow bars disconnecting from the RV.
NOTE this is **NOT** the fault of Blue Ox.
I called them.. Told them what happened. Told them what broke, Told them I had inspected the break and I was 100% confident it was not their fault and there weas no fault in the product at all.
THEY FED-EXed me a new tow bar,, And a Fed-EX return label for the original.. NO CHARGE.
About 2 or 3 weeks later they called to say "Not our fault" I reminded them I'd figured that out when it happened.. We laughed.
HAD they determined it was their fault they woudl have paid for the damage to the towed as well (About 2 grand)
Now that's customer service.
I'm told Roadmaster is as good but I do not have their product so I can not attest to that.
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