Service nightmare, is this typical???
Okay, so prior to leaving on our two month trip and getting your advice on the satellite hookup I decided to call the service department at dealership I just bought my rv from and have them do the sat...
Forum Discussion
Sadly this is typical at some dealers but let me tell you a story.. This has only to do with engine and chassis, not body (All your issues are body)
Had a recall on my engine.. So I went to the local authorized dealer 2 weeks before I wished to set out on vacation.. Told them I'd like to make them the first stop.. They ask if I had the part (for the recall) which had been sent out with the recall letter.
Now my dealer told me they would take care of registering my purchases with all the warranty folks so I did not need to notify Workhorse I was a new owner.. Guess what.. They did not, so instead of a letter I got an E-mail from customer Service.. no part (obviously) The part is a small part that the authorized service center (A Chevy Dealer) likely had at least 2 dozen of in the parts room.
The service consultant told me they could not get the part that fast so they could not do it in 2 weeks.. I told 'em schedule the repair, i'd get the part
(I lived in N.W. Detroit, Workhorse at the time was in Troy,, I often visited Troy for assorted reasons).
I went home, this was at 2 pm give or take, made a phone call to Troy.. Spoke with a man I'd met at an FMCA convention.. 6 PM he pulls into my back lot and hands me the part, and another copy of his business card.. We chat a while.. I attach the part to his card and toss it on the tray in the RV.. 2 weeks later I hand the part, card and keys to the service consultant.
A few months later the brake light switch went out.. They scoured the nation, found 8 of them in the box and had one FED EXed to them for installation.
Why the change from "We can't get it that fast" to moving heaven and earth.
The business card was for the national Customer Service manager for Workhorse, He is the man who decides IF they are an authorized service center.
Very effective
Some days.. that is what it takes.
There is also a story like that about a reporter's CHEVY.. The dealer was giving him the run around when at a Press conference the CEO of GM ask if he was happy.. He was not.. A porter with a loaner car rang his doorbell and picked up the defective car from his wife before the Press Conference ended, It was fixed and made 100% very, very, fast.
Had a recall on my engine.. So I went to the local authorized dealer 2 weeks before I wished to set out on vacation.. Told them I'd like to make them the first stop.. They ask if I had the part (for the recall) which had been sent out with the recall letter.
Now my dealer told me they would take care of registering my purchases with all the warranty folks so I did not need to notify Workhorse I was a new owner.. Guess what.. They did not, so instead of a letter I got an E-mail from customer Service.. no part (obviously) The part is a small part that the authorized service center (A Chevy Dealer) likely had at least 2 dozen of in the parts room.
The service consultant told me they could not get the part that fast so they could not do it in 2 weeks.. I told 'em schedule the repair, i'd get the part
(I lived in N.W. Detroit, Workhorse at the time was in Troy,, I often visited Troy for assorted reasons).
I went home, this was at 2 pm give or take, made a phone call to Troy.. Spoke with a man I'd met at an FMCA convention.. 6 PM he pulls into my back lot and hands me the part, and another copy of his business card.. We chat a while.. I attach the part to his card and toss it on the tray in the RV.. 2 weeks later I hand the part, card and keys to the service consultant.
A few months later the brake light switch went out.. They scoured the nation, found 8 of them in the box and had one FED EXed to them for installation.
Why the change from "We can't get it that fast" to moving heaven and earth.
The business card was for the national Customer Service manager for Workhorse, He is the man who decides IF they are an authorized service center.
Very effective
Some days.. that is what it takes.
There is also a story like that about a reporter's CHEVY.. The dealer was giving him the run around when at a Press conference the CEO of GM ask if he was happy.. He was not.. A porter with a loaner car rang his doorbell and picked up the defective car from his wife before the Press Conference ended, It was fixed and made 100% very, very, fast.
