Forum Discussion

Travel_n_Wrestl's avatar
May 10, 2017

When is an RV purchase final?

Not real knowledgeable on this type of stuff but...here goes. We signed papers for the loan doc last week. Loan was approved yesterday. We are supposed to do our walk through on Monday. However, we have seen some real bad reviews of the dealership that sold us our TT (specifically service) and have also noticed our same trailer for sale for 3K less that what we paid. I asked several times about MSRP and was given a number higher than what the dealer suggests. I am assuming after, doing a little research, the number I was quoted included delivery (2500) and a dealer prep fee. What looked like a good deal (~25% off MSRP) is not looking like such a good deal now (~10% off MSRP).

Chalk this up to being a bad consumer. I took the dealers word about MSRP including freight which I am now quite sure is not the case. Should have been more patient.

Since we have not taken delivery, are we locked in at this point? We did put 500 down as a deposit which is supposed be added to our down when we go sign papers and do a walk through next Monday. Or do we still have some options, like voicing my displeasure and requesting some options we didn't have, like a roof ladder, battery cut-off, TV, etc.? Can we still walk away?
  • westernrvparkowner wrote:
    ..Remember, it is the job of the dealership to sell you a rig at the best profit they can achieve. They aren't obligated to offer you the lowest price possible. Keep it civil and professional and you should either get your money back or get close to the price you want.


    Absolutely. They are running a business. I don't fault them for trying to turn a profit. Like I said, not my best effort as a consumer. Just trying to figure out where we stand. And I operate by the old saying "You get more with sugar than vinegar"
  • If you haven't signed the documents and given them your money, you are almost assuredly able to walk away. Getting the deposit will be a function of the law, the customer friendliness of the dealer and what was done to get the trailer ready for you. If you had them add a bunch of items, ordered it in from the factory or had them trade with another dealer for it, they are going to resist refunding your money. If it was a stock unit and you have changed your mind a day later, they are likely going to refund your money.
    Suggest you tell them you are considering buying a different style of unit and want to take time to make a firm decision. Don't tell them you are going to go buy the same unit from a different dealer. Maybe you can even tell them you were went over your budget and just plain decided you are spending more than you want to. Tell them you did some research and the internet is pretty clear you shouldn't be paying $2500 for a delivery charge. They may try and lower the price to earn your business.
    Remember, it is the job of the dealership to sell you a rig at the best profit they can achieve. They aren't obligated to offer you the lowest price possible. Keep it civil and professional and you should either get your money back or get close to the price you want.
    As for bad service reviews, that is par for the course. Service is a stressful endeavor and people often lash out. I would be more concerned about a dealership that didn't have any bad reviews regarding service. That would indicate they had figured out how to scrub bad reviews. There isn't a vehicle service entity anywhere that hasn't had unsatisfied customers.
  • Figured it would be up to state law or statute of some sort. Thanks for replying. There were some definite issues with the trailer considering it was new...finish type stuff (loose trim, loose threads, etc.) that we took pictures of, sent to the dealer, and have requested be fixed before Monday. I guess we will find out if they were done, if not, hopefully that clears us enough to walk away if we don't like what we hear/see.

    As far as docs we only signed loan papers to have them find financing. They did find me a half a percent lower interest rate than what we walked in with from a credit union at least...lol

    This is so much more stressful than buying a car! But it will be worth it come Memorial Day when I am sitting by the lake enjoying a Bloody Mary under the awning on my new trailer...where ever it may come from ;)
  • This is a time when you need to ask an attorney licensed to practice in your state and who is familiar with consumer law. I am an attorney, but not familiar with California law, so I can be of no help. Gather every document you signed and let an attorney look at it. Expect to pay $250 to $350 for an hour of his time.
  • If you havent signed a contract, and still have to do a walkthrough as you stated earlier, you should not be bound. Yes they will likely try to keep your deposit, but for them to try to do any more is unlikely, also your "offer" should have contigincies on it for being approved at the walkthrough. IF the unit doesnt meet your requirements for the walkthrough the dealer should end up in the position of either repairing every single item or having to quit the sale. Its all in your specific deal. I've never dealt with Cali law, but have bought vehicles in a lot of different states, and generally there is a final document called a contract to purchase or something similar, and if you have not signed that, and the dealer has not cleared every item from the problems found prior to delivery, it should be difficult for them to enforce any "offer sheet".
    Again its up to your state and their laws, as well as what documents have already been signed.
  • wa8yxm's avatar
    wa8yxm
    Explorer III
    Sadly we are (for the most part) unable to answer your question accuratly because the answer varies from state to state. And due to other things as well

    For example:
    If the RV is exactly as written in the contract.. 3 business days after signing in one state

    However if the RV is NOT as described.. Even to such a small thing as a different color... Or different tires... Contract may be nullied as it's not what you ordered. (or thought you were purchasing).

    If buying USED take a good RV technician along for the inspection.
  • I would think that if you haven't signed papers, the sale isn't finalized yet. Did you sign anything? Any paperwork stating whether the down payment is refundable or not? Is it worth losing the 500 in the worst case?