AAA and Dualies

A few weeks ago, I was stuck on the side of the road with a shredded inside rear dualie. I called AAA, they called a repair facility and that repair facility called me. After talking with them, they made it clear that it was not AAA policy to change an inside tire on a dualie. The dispatcher called another company not affiliated with AAA and I had to pay $276.

The truth is, AAA has no such policy concerning dual rear tires. The refusal to change my tire on the side of the road was the policy of the service that AAA contracted with in the area I was stranded and the representative of that company mis-spoke.

I didn't know this and I have badmouthed AAA over such a ridiculous policy. I know others here also believe that AAA will only change certain tires on their RV. Not true.

I filed a claim with AAA and they are reimbursing me. AAA explained to me, over the phone, that they insure every tire on the RV and if the tow company won't change the tire or tow me, they will reimburse the insured party. They were very apologetic.

I thought they handled my situation very professionally.

So, in closing, I won't be cancelling my AAA Emergency Roadside Service and they are a company to consider if you're in the market for ERS.

Eric