Awning lights won't turn off

Just to follow up to this, there is a recall on these smart arm controllers by Lippert due to corrosion from water intrusion. The official recall states the awning can start to unroll itself while towing....which could be a pretty big deal if that happened! I called my dealer and they are aware of the recall but do not have the parts yet to replace it but are expecting them soon. I have appointment scheduled to replace these. ( I have it on both awnings)

https://www.lci1.com/assets/content/support/recall/KZ_Dealer_Notice_Smart_Arm_Controller_.pdf

Potential Number of Units Affected: 7,401
Problem Description:
KZRV, L.P. (KZRV) is recalling certain 2018-2019 KZRV Durango, Spree, Spree Escape, Connect, Sportsmen, Sidewinder, and
Venom recreational trailers. The Solera Smart Arm awning may deploy while moving.
Consequence:
If the awning deploys while moving, there would be an increased risk of a crash.
Remedy:
The remedy for this recall is still under development. The recall is expected to begin on June 15, 2018. Owners may contact KZRV
customer service at 1-800-768-4016, extension 154 or 153. KZRV's number for this recall is KZ-2018-04.

Just leave them on all night - then you can read about yourself on the forum in the morning. :)

myredracer wrote:

afidel wrote:

myredracer wrote:
Maybe pull the switch out and disconnect it. The switch could be defective.

If you disconnect the strip in the awning and it still won't go out, you have a serious issue... :E

The wire that goes out through the awning arm has switched 12 volts from inside your camper and there is no "control panel" inside the roller tube, just a splice or connector at the strip. I just got a new strip for our awning (1/2 the LEDS are burned out) and according to a Carefree of Colorado video uses a plug-in connector.

Wrong! The OPs trailer has Solera smart arm awnings, they DO have a control panel built into the arm. Just because your camper doesn't have a feature don't assume that nobody else's do.

Thanks, I haven't seen those before.

Not my rv or dealer, but here is the "smart arm" I have on my rv: https://www.youtube.com/watch?v=nQKaXyaMdvo

Does it also have a switch where the tank monitors, slide out switches etc are?

afidel wrote:

myredracer wrote:
Maybe pull the switch out and disconnect it. The switch could be defective.

If you disconnect the strip in the awning and it still won't go out, you have a serious issue... :E

The wire that goes out through the awning arm has switched 12 volts from inside your camper and there is no "control panel" inside the roller tube, just a splice or connector at the strip. I just got a new strip for our awning (1/2 the LEDS are burned out) and according to a Carefree of Colorado video uses a plug-in connector.

Wrong! The OPs trailer has Solera smart arm awnings, they DO have a control panel built into the arm. Just because your camper doesn't have a feature don't assume that nobody else's do.

Thanks, I haven't seen those before.

myredracer wrote:
Maybe pull the switch out and disconnect it. The switch could be defective.

If you disconnect the strip in the awning and it still won't go out, you have a serious issue... :E

The wire that goes out through the awning arm has switched 12 volts from inside your camper and there is no "control panel" inside the roller tube, just a splice or connector at the strip. I just got a new strip for our awning (1/2 the LEDS are burned out) and according to a Carefree of Colorado video uses a plug-in connector.

Wrong! The OPs trailer has Solera smart arm awnings, they DO have a control panel built into the arm. Just because your camper doesn't have a feature don't assume that nobody else's do.

Maybe pull the switch out and disconnect it. The switch could be defective.

If you disconnect the strip in the awning and it still won't go out, you have a serious issue... :E

The wire that goes out through the awning arm has switched 12 volts from inside your camper and there is no "control panel" inside the roller tube, just a splice or connector at the strip. I just got a new strip for our awning (1/2 the LEDS are burned out) and according to a Carefree of Colorado video uses a plug-in connector.

afidel wrote:

SidecarFlip wrote:
unplug them....

The LED strip lights don't generally come with a plug, hard wired.

They do have a plug, usually....It is tucked inside either the roller tube, or the wall of the camper.... That is ho wthey change them when bad...

SidecarFlip wrote:
unplug them....

The LED strip lights don't generally come with a plug, hard wired.

We did not get a remote if there is supposed to be one? We do have the app on the phone, but you can't turn the awning lights on and off with the app, only the v shaped led lights on the front of the camper. There is a touch pad inside the unit attached to the wall.

Called dealer now that they are open, had us pop the control panel off on awning arm and there was a bunch of water and corrosion in there. Going to dry it out good but they are also giving us a new panel when we can pick it up. This is a known problem with the outdoor control panels on the awnings I Guess.