He did take it off, cut some of the fabric off, respooled it and it works now. He charged me $246 bucks. My issue is and always has been that I spent over $700 on this topper that they put on, two years later they wouldn't back up their product nor take care of it on Extended Warranty that is supposed to cover all major items on my Trailer for five years from purchase. Its been two. They are insinuating that rain caused the bend so its not covered under warranty. $246 bucks is not that much money. That's not the point. I strongly believe in Service after the Sale. They lost my business as I wont ever go back there again. I am going to call CareFree and talk to them about this. It should not do this.