Dealer prep fees
Here is the question I emailed to my salesman.
"Could you please provide me with the destinations fees for the models I'm interested in? I don't mean the fee to transport to my town, but the dealer destination fees that are typically included in the yet to be negotiated, out-the-door price?"
To which he replied.
"No documentation fees. Prep or what we call a Camp Ready / Pre-Delivery Inspection is $970? is added to the price if customers wants that service."
Rather than playing email ping-pong with the guy, I thought I'd just ask him in person what he means by that answer. I may make an offer as soon as tomorrow, so I'm asking for your comments concerning preparation fees, dealership games, and generally how to approach this.
I found the following on Keystone's website (the RV is a Keystone product).
Dealer Responsibilities
1. Provide timely service under the terms of the limited one year warranty whether the product was purchased
from them or from another Keystone dealership.
2. Maintain adequate service facilities, preferably staffed with trained and certified technicians equipped to
perform competent, efficient service to your Keystone product in a good and workmanlike manner.
3. Provide a pre-delivery inspection of your Keystone product prior to delivery. This would include instructing
you on the operation of the unit’s systems, components, and Keystone’s Limited One Year Warranty.
4. Register your unit with Keystone RV Company within 10 working days from the date of delivery.
5. Explain the process to obtain local Service and “Out of Town” Service in the event of an Emergency.
6. Remedy all open safety and service advisories prior to retail sale and delivery of the trailer.
"Could you please provide me with the destinations fees for the models I'm interested in? I don't mean the fee to transport to my town, but the dealer destination fees that are typically included in the yet to be negotiated, out-the-door price?"
To which he replied.
"No documentation fees. Prep or what we call a Camp Ready / Pre-Delivery Inspection is $970? is added to the price if customers wants that service."
Rather than playing email ping-pong with the guy, I thought I'd just ask him in person what he means by that answer. I may make an offer as soon as tomorrow, so I'm asking for your comments concerning preparation fees, dealership games, and generally how to approach this.
I found the following on Keystone's website (the RV is a Keystone product).
Dealer Responsibilities
1. Provide timely service under the terms of the limited one year warranty whether the product was purchased
from them or from another Keystone dealership.
2. Maintain adequate service facilities, preferably staffed with trained and certified technicians equipped to
perform competent, efficient service to your Keystone product in a good and workmanlike manner.
3. Provide a pre-delivery inspection of your Keystone product prior to delivery. This would include instructing
you on the operation of the unit’s systems, components, and Keystone’s Limited One Year Warranty.
4. Register your unit with Keystone RV Company within 10 working days from the date of delivery.
5. Explain the process to obtain local Service and “Out of Town” Service in the event of an Emergency.
6. Remedy all open safety and service advisories prior to retail sale and delivery of the trailer.
