Forum Discussion
09KZMXT266
Jul 04, 2014Explorer
Update:
I finally picked up my VRV XTR from the service center. They were doing some warranty work, and had it for a month. They also fixed the frame. I finally solved the puzzle. They admitted that it was the forklift that did the damage. He showed me the forklift, and it wasn't typical with two forks or whatever you call them. It had one single fork with a ball on the end. Prior to this incident it had 90 deg. bends at the ball end which ripped into the frame. Now they modified the fork by shaving the corners of the fork and rounded them. Anyway, here is a pic of the fixed frame.
Also, I asked Andersen if they could modify my WDH to so that it would not rub my frame. They asked for pics, and agreed to make me a modified plate with a notch out of it that will be 3" x 5". This should keep the frame from hitting the plate. They are going to ship it to me soon hopefully.
It was nice to finally find out what I suspected which was there was no way that hitch could do that damage. :)
I finally picked up my VRV XTR from the service center. They were doing some warranty work, and had it for a month. They also fixed the frame. I finally solved the puzzle. They admitted that it was the forklift that did the damage. He showed me the forklift, and it wasn't typical with two forks or whatever you call them. It had one single fork with a ball on the end. Prior to this incident it had 90 deg. bends at the ball end which ripped into the frame. Now they modified the fork by shaving the corners of the fork and rounded them. Anyway, here is a pic of the fixed frame.
Also, I asked Andersen if they could modify my WDH to so that it would not rub my frame. They asked for pics, and agreed to make me a modified plate with a notch out of it that will be 3" x 5". This should keep the frame from hitting the plate. They are going to ship it to me soon hopefully.
It was nice to finally find out what I suspected which was there was no way that hitch could do that damage. :)
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