Jimws
Jul 25, 2014Explorer
Disappointed with Thetford Toilet
I purchased and had installed by Camping World in October of 2012 a Thetford Aqua Magic Style II Toilet. This morning the flushing and water mechanism broke or exploded creating a number of small pieces of plastic as well as the flush handle and spring all laying on the floor. I spoke with Thetford customer service and was told that the warranty on the toilet was 1 year and therefore my problem. I could either replace the base and mechanism or purchase a new toilet. What really gripes me is that I replaced the original 6 year old toilet only because I wanted a more residential and modern look. The original toilet functioned properly.
Net: Given my experience with Thetford, I do not recommend purchasing their products or their customer service.
Net: Given my experience with Thetford, I do not recommend purchasing their products or their customer service.