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dknow36's avatar
dknow36
Explorer
Sep 14, 2017

Ford Fiesta ruined transmission questions

So we have a 2013 automatic Ford Fiesta, spent $3600 on the Flat tow dingy package (parts + labor). First time using it, after 30 miles the battery died (because we were using a brake buddy), after the battery died the gear came out of neutral and ruined our transmission, so less than an hour from our house we destroyed a transmission. The cost of replacement $4300.

Ford told us that because we towed it, the warranty does not cover it. I asked him could he show me that in writing because I could show him in writing that the owners manual had a whole section telling us that we could recreational tow!

So my two questions are:

1.Do we have any recourse from Ford to get our $4300 back?



2. Is it better to have a trickle charge to charge the car battery so that Brake buddy will work or is it better to just not use a brake assist because that's what the manual states is to disconnect the battery?

After spending now $7900 on the Ford Fiesta (which is almost more than the car is worth) we have a car that I am afraid to dingy tow.


Frustrated.

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