CHD Dad wrote:
Following up on this - I have not received a response to two emails back to them. Site claims email reply within 3 hours which was the case when I got the canned response the first time. When I got more specific they have ignored me so far. I then placed two phone calls, 3 days apart (Mon and Wed). Both times the rep could not answer any of the specific questions that were brought up earlier. Both times the rep told me an engineer would be happy to call me back to explain how their sway control works vs. any other manufacturer with head tilt, angles of deflection needed between TV/TT, etc.
Still waiting on that call...
They were very responsive with me and friendly. Perhaps you questioned their design and they had no other answer to say except that they feel it controls better than other systems.
I was just disappointed as I thought there was more to the bar angles.
The way the engineer explained it to me in the email, I thought it had the standard down tilt, but also twisted outward with offset so that the bars would swing up and down at greater angles when out of a straight line alignement. I actually pictured the bar catch trunnion with the pin not being straight up and down, but twisted a bit sideways, at a predetermined angle. I just misunderstood and see that they simply made that predetermined angle on just the downward tilt, that almost all trunnion bar systems offer.
The bad thing about the Blue Ox Sway Pro, is that if the built in sway control turns out to minimal and poor, there's no way of adding additional friction sway control arms, like on a basic (no Dual Cam) Reese trunnion or round bar chain pull up WDH.
BTW, the engineer did personally call me and I talked with him. However it's obvious that his explanation didn't clearly detail the sway control action as I came away with the same thought as I did with the email.
Live and learn.