Good Sam or Coach-Net ??

Well I have had good sams for 8 years, never had a complaint. Our 2nd year out we were towed from across the Utah line to Grand Junction, Colorado for repairs, week and half later they said was done about 10 miles into Utah broke down again. Called Good Sam's and a repair truck came out I said I want to go to a caterpillar shop, nothing said the towed us all the way across Utah to a caterpillar Shop. In 2012 I had a series of problems all extending from what the repair shop before had done. I had 4 flatbed tows for our motorhome and all good sams said was this really you or someone trying to use your card. It was me nothing more said.
I am a believer in Good Sam's.