Grand Design Support Disappointing
Been in our 2018 Refection 303 RLS for two weeks; like the features, and the floor plan. My advice is not to rely on the Grand Design for support; ensure that the retailer is knowledgeable and willing...
Forum Discussion
I own a Grand Design 2800bh and have found their customer support exceptional. Absolutely exceptional. Do they have the answer to every question and concern, no. Do I feel 100% content with every reply. Nope. But they respond and do the best they can every time, with practically no delay.
Now ask me how I feel about my dealers service department and you'll hear the exact polar opposite. May be the techs are ok, I do not know. It's those I have no option but to interact with that are completely inept. To the point its actually sad and wonder how they are still employed.
No brand nor dealer is perfect and there are good and bad everywhere, but in general GD's customer service simply doesn't compare to other RV manufactures. They are in a league of their own, in a good way.
Now ask me how I feel about my dealers service department and you'll hear the exact polar opposite. May be the techs are ok, I do not know. It's those I have no option but to interact with that are completely inept. To the point its actually sad and wonder how they are still employed.
No brand nor dealer is perfect and there are good and bad everywhere, but in general GD's customer service simply doesn't compare to other RV manufactures. They are in a league of their own, in a good way.
