Grand Design Support Disappointing
Been in our 2018 Refection 303 RLS for two weeks; like the features, and the floor plan. My advice is not to rely on the Grand Design for support; ensure that the retailer is knowledgeable and willing...
Forum Discussion
SeeLDee wrote:
Been in our 2018 Refection 303 RLS for two weeks; like the features, and the floor plan. My advice is not to rely on the Grand Design for support; ensure that the retailer is knowledgeable and willing to provide the needed support. I can share more details.
In an attempt to obtain the correct connections from the tow vehicle cable to the trailer harness in the gooseneck junction box, I communicated 18 times, for over a month with three different head office service personnel, including two regional service mangers (Tippett, DeWayne). I was ignored, received negligible useful information and inaccurate information. Their final communication was “I would suggest you take the unit to a service center to have them figure out the wiring on this 7 way as I have nothing else I can provide.” I find it implausible that any manufacturer would not have available, for the assemble line tradesman, instructions for this multi wire connection. Fortunately, my local dealer finally received an identical unit and we were able to copy the connections.
Two weeks and yet trying to resolve an issue for over a month? - does not compute.
Was there a defect, or were you just wanting free help after the sale?
Grand Design has a very good customer support reputation although they have recently been sold.
I suspect you may be one of those "impossible to please" customers.
