Has anything ever happened that wasn't the RV Park's fault

the 'park' is sure taking a beating nowadays :) :)

...having an issue with our electrical system where everything just quit; I first went to see if it was a park electrical issue, because nothing could possibly be wrong with my system. Turns out, it was my equipment that failed. Point is, it's hard to think that my stuff is bad, and it it is, it has to be your fault: right?

This guy will be okay, he will pay, and all's good...

westernrvparkowner wrote:
This morning has an irate guest complaining the breaker in his site kept tripping all night long. Went to investigate, they have a 40 foot pusher and were in a 50 amp site. Trouble was they had adapted down their 50 amp plug to a 30 amp plug and then adapted that plug down to a standard 20 and it was the 20 amp breaker in the pedestal that was tripping.

I think I ran across the same guy a couple of weeks ago . . . at least I hope he's the same guy.

westernrvparkowner
Remember, the customer is always right......:B

Can't figure why a person with a 50 amp RV would be using a 20 amp adapter at a park with 50 amp service. However, there are times when it is the park's fault and the park seems to want to blame the RVer for the problem.

Wednesday, I arrived at an RV park with full hookups. It was rather warm and I immediately plugged into the 30 amp receptacle to cool down the inside of the TT as I went about setting up camp. After a few minutes of running the AC and electric water heater, the breaker at the pedestal tripped. I tried a second time and it tripped again. I turned off the electric water heater and tried for a third time and this time the breaker did not trip with just the AC. Having owned the TT for two years and never encountering this problem before, I suspected the voltage to be low or the breaker was bad. I contacted the office and a maintenance person came to the site. After telling the person the problem, he tells me it's my fault because I have too many electrical components turned on. I politely told the man he was wrong, I let him know that I had been to countless parks using the same draw and never tripped a breaker in the TT or the park's pedestal. At this point he said he would have the park's electrician come out. After telling the electrician the same story, he tries to also tell me I'm drawing too much juice. After not accepting his theory, he carefully checked my power cord and the plug only to find out they were in like-new condition. He reluctantly opened the pedestal and checked the amps I was drawing with his meter. I was only drawing 24 amps with the AC, water heater and fridge. He replaced the 30 amp breaker and I didn't have a problem for the rest of my stay.

Related to the story above. When I went to hook up the sewer hose on Wednesday, someone had cross-threaded the cap and I couldn't get it off. When I encounter tight sewer caps that can't be turned by hand on the first try, I gently tap them with a hammer to get them loose, however, I still wasn't able to get it off. A neighbor brought an adjustable wrench to get the cap off and we were not successful. We unscrewed the extension portion of the sewer pipe above ground that was connected to the cap. I was able then to connect my hose to the sewer pipe flush with the ground.

When the maintenance man came on Wednesday to see about the circuit breaker I also told him about the sewer cap. He took the cap and pipe extension and told me he would bring back it later after removing the cap in the maintenance department. On Friday (two days later), I told another park employee about the missing pipe and cap and that I did not want to leave this morning without covering the sewer pipe. I left this morning and no pipe and no cap. I did find a rock large enough to cover the hole before I left.

Moral of my story; Don't dismiss your customers' problems as if they don't exist because in most cases they do exist.

The one constant I have learned in my businesses. Dealing with the public sucks. It is a bitter pill to swallow knowing you did everything perfect and the customer still is not happy or even accepting of the fact not everything goes perfect. But a good customer will follow and all the sudden I forget the bad ones and remember why we/I do what we do.

westernrvparkowner wrote:
This morning has an irate guest complaining the breaker in his site kept tripping all night long. Went to investigate, they have a 40 foot pusher and were in a 50 amp site. Trouble was they had adapted down their 50 amp plug to a 30 amp plug and then adapted that plug down to a standard 20 and it was the 20 amp breaker in the pedestal that was tripping. Tried to explain to them that having a 50 amp rig would probably draw way too much power for a single 20 amp circuit and they should remove the adapters and just plug into the 50 amp receptacle. They promptly berated me and told they had traveled across the country and never, ever had a problem, so it has to be the park's electrical system.
I can now add this to the wifi system that doesn't work and it is the park's fault because the guest has the wifi turned off on their computer. The park's cable system doesn't work and the fact that the guest didn't have a cable connected to their television was immaterial. It's the park's fault the guests didn't know the roads in Montana are mountainous. It's the park's fault the local propane company isn't open on Sunday. The park should be telling all the guests that there isn't a Walmart nearby and the local grocery store sells milk for a dime more than it costs in their supermarket.
I'd have little whine with my cheese, but the local liquor store doesn't carry the boutique label my sophisticated palate demands and that's probably the park's fault as well.

A little far fetched I would say! :R

Perhaps you are in the wrong business?

WOW... I didn't think I was that irate! The RV salesman said the RV has elec. how am I supposed to know what want goes in which plug!




OK joking... I bet you could write a book on some customers. My only complaint about RV parks is the ones that allow some of their permanent types to create of an eye sore with a mess.

The "best" park we ever been in was
http://www.bridgeviewrvresort.com/

Over the years you've never mentioned where your park(s) are located but if you travel, check that place out. I think you would be impressed. The couple that runs this park are like a walking chamber of commerce for the area. Best "welcome aboard program " we've ever got. And we didn't even want one. Just wanted to overnight with full hookups and do laundry. They were was so good in fact we thought about staying a couple days.

We spent the past week at a campground near Plymouth, MA. A couple of days before we left, a brand new motorhome with a temporary plate pulled into the site next to us. I was pretty sure this was a complete newbie by the number of accessory boxes he was unpacking, so when I saw him looking closely at my tripod mounted satellite dish set up not far from his power stanchion, I walked over to see if he had any questions. Good thing, because he was trying to figure out where to connect the cord from his cable connection to it. When I pointed out the actual cable outlet in the stanchion, I also noticed that he had his 50 amp power cord connected to the 30 amp outlet through a dog bone adapter. When I asked why he didn't just plug directly into the 50 amp outlet next to the 30 amp, he said the dealer told him if there was a 30 amp outlet, he should use the adapter! It took a little convincing, but I finally got him to understand that the dealer meant when there was ONLY a 30 amp outlet. His wife very quietly said, "Told ya so..." :)