I was shopping for a new car a few year back and the dealer asked for the keys to my trade so they could evaluate it (Now I refuse and tell them they can evaluate it right in front where I parked it). After this guy just wouldn't listen or answer any of my questions I old him I wanted my keys back. He ignored that request one time then I interrupted him and told him to get me my keys immediately before he said another word or he would be answering to the police. I stood up and motioned for him to get busy and go get my keys. He did and the sales manager tried to stop me on my way out the door. I just walked around him never to return.