Leeski Clan wrote:
We bought a new 2018 Palomino Columbus Compass 5th wheel in March 2018 and got the dreaded crack under the bedroom slide late August.
I emailed pictures to Palomino Customer Service and they told me to take it to a Forest River dealership and they would "see this through". Its been at the dealership since October 25th. I called the dealer in mid-November for status but they hadn't looked at it yet because Palomino wanted pictures of the RV hitched to my truck and videos of me hitching and unhitching it. They also wanted the dealership to perform measurements of the crack when hitched and unhitched. So, we got that done the very next day. That was 3 weeks ago and no word from Palomino yet.
Has anyone had warranty work done by Palomino / Forrest River? How long did it take for them to approve your warranty claim? I've never needed any warranty work on my last 2 RVs so I have no idea how long its typically takes.
Any insight you have is appreciated; 6 weeks and counting.
Thank you,
Larry & Sylvia
Palomino wanted pictures of the RV hitched to my truck and videos of me hitching and unhitching it. Your comment above
I'm suspicious they're trying to see if you tweeked it somehow by whatever method you use. Or if level and hooked up correctly, etc. To me there's no reason for that, other that to see if the crack gets bigger. But certainly something the dealer could have done.
Get the RO# and warranty repair claim given to the manufacture and call them yourself. From my experience with dealers is they don't care. Sometimes you need to take the bull by the horns.
