drsteve wrote:
Ralph Cramden wrote:
Ooooooh the big bad RV Dealer. If I was an RV dealer and someone bought elsewhere to save a few bucks, they would go to the end of the line in my service department for warranty work also. I see nothing wrong with such a policy. It all starts with the manufacturer and RV Industry in general for having such policies in place to begin with and its all clearly stated on every manufacturer brochure or website ever made. So belly ache as required.
I have never seen a brochure that stated dealers can do warranty work at their own discretion, or not at all.
Just because you haven't seen it does not mean it does not exist. If you look at any Forest River brochure you'll find...
THIS LINKKeystone hides it a little better but all reference selling dealer and then you have to dive into their owners manuals.
"Make an appointment to return the RV, at your expense, to your selling dealer for the necessary service."
And some like Jayco may simply put this in their warranty.
"NOTE: Jayco does not control the scheduling of service work at the independent, authorized
dealerships. You may encounter some delay in scheduling or completion of work. Also, you
must notify the selling dealer at time of delivery to have work performed on any defect that
occurred at the factory during manufacture at no cost to you as provided by this limited
warranty. (See below under WHAT IS NOT COVERED).
If two (2) or more service attempts have been made to correct any covered defect that you
believe impairs the value, use or safety of the RV, or if it has taken longer than thirty (30)
days for those types of repairs to be completed, you must, to the extent permitted by law,
notify Jayco directly, in writing, at the above address, of the unsuccessful repair(s) of the
alleged defect(s) so that Jayco can become directly involved in making sure that you are
provided service pursuant to the terms of this limited warranty."
Jayco prefers you wait 30 days before getting them involved.
The bottom line is an RV dealer is not required to do warranty repairs on a unit they did not sell in most cases. Its not structured like the Auto Industry, not even close. And it's the way the RV Industry wants it.
