Ski Pro 3 wrote:
wrktfsh wrote:
As a retired general contractor you would be surprized at how many people want something done X way. Yet it is totally against code and common sense.
Not really. Once you realize your customer is your boss. Every boss I've ever had or known would on occasion make demands that were against policy or company rules. It's no different really with the trades.
We recently had a customer request that we fix something that was broke. We fixed it. But he said we didn't fix it to the state it was in before it broke. We said "we didn't break it, but you asked us to fix it, so you tell us what state it was in and we'll try to achieve it." He couldn't tell us how it was before, only that what we did was not putting it back that way. Head scratcher. The customer became hostile toward us. As a good gesture, we figured out what the original state was and then we fixed it. Turned out, the problem we fixed was the reason why it broke in the first place. The customer said that he couldn't confirm that we didn't cause the problem (again broke before we were involved and called in special to fix it), so he wasn't going to pay for the "extra" work we did to solve his problem. Well, he's the boss and he was wrong to do that, but because the cost was so small, we have no reasonable recourse.