Interesting customer service attitude

I had basement air in my Adventurer. During the 11 years I had the rig I had to have the a/c serviced twice. Both times the mobile technician I used was able to accomplish the repairs, he was a/c certified (whatever that means). Coleman was no longer supporting basement a/c then, and Winnebago had announced that it was no longer offering basement a/c. I was told then that most parts were available through a/c repair people, so I shouldn't worry. The problem is that to service the basement a/c the technician must drop this rather heavy unit to the ground, on my Adventurer this required the motorhome be raised on it's jacks and then a motorcycle jack was used to bring the a/c down and pull it out. Really a rather big job, probably why many shops don't want that business. during conversations with the technician I asked what would happen if he couldn't handle the repairs. One option would be to put 2 roof top a/c units on the rig. He said the labor would not be horrible as the existing circuits could be used, the weight of the basement a/c would be gone, and I'd get extra storage. It was an option, not a great one, but at least I knew I would not have to rely on open windows.
Good Luck, and Happy Trails.

Today I get a call according to caller ID from Airexcel. Pickup phone and get "Hey, how's it going?" I asked who's calling and get " Eric, was told to call you". Explained what I needed and all service centers on their website no longer did service. Response was, I don't have a secret list so if you find somebody let us know. Goodbye
I wonder what their "service centers" do if they don't "do service" .

Customer service, what's that :@

Just call a regular AC service guy.