Just Suppose
Just suppose you were hired by a major towable RV manufacturer as the vice president of quality. The company said they are tired of customer complaints. They want to change the perception of their com...
Forum Discussion
free radical wrote:I don't smoke, but Alexander Graham Bell (inventor of the Telephone), Thomas Alva Edison (light bulb), Einstein (theory of relativity) and Oppenheimer (lead scientist on the Manhattan Project) were all smokers of tobacco. The free world appreciates your company not tying them down and limiting them to making RVs better.TucsonJim wrote:
Just suppose you were hired by a major towable RV manufacturer as the vice president of quality. The company said they are tired of customer complaints. They want to change the perception of their company and become the quality leader. What would you do different that is not being done today?
Select your employees very carefully,
No dope heads and or boozers,I wouldn't even hire anyone who smokes..
By the way, why would you assume that current RV manufacturers have a workforce populated by a greater percentage of dopers, boozers and smokers than any other industry? I have to agree with another poster, the vast majority of quality issues I have seen tend to be anecdotal at best. Mostly one off problems. The exceptions being Delamination and Lippert frames both of which are not considered caused by RV manufacturers. I feel the biggest issue is the cost/benefit calculations. In mass produced RVs, price sells, not extreme quality. Stapled cabinets with pressboard laminates are cheaper than dovetailed solid wood and look the same to 99% of the buyers, so that is what you are going to get.
