Just Suppose
Just suppose you were hired by a major towable RV manufacturer as the vice president of quality. The company said they are tired of customer complaints. They want to change the perception of their com...
Forum Discussion
wa8yxm wrote:
But improved inspection, both during construction and "Final" are important.
Wrong ! Any quality professional will tell you that "You can't inspect in quality." Inspectors are good at finding identified problems but even then their capture rate for problems is less than 50%. Quality is a culture. Unless line workers are willing to stop the line because that last screw just didn't go in right, quality just won't improve. At one of my many employers we were an oem equiptment suppilers to the big three and had a major customer complain about missing screws. Our FIX was to have the final inspector paint every screw head. It solved nothing. Stripped screws or screws that missed their intended substructure still fell out. More inspection is rarely the answer, the increased cost results in very little return.
