Just Suppose
Just suppose you were hired by a major towable RV manufacturer as the vice president of quality. The company said they are tired of customer complaints. They want to change the perception of their com...
Forum Discussion
TucsonJim wrote:
Just suppose you were hired by a major towable RV manufacturer as the vice president of quality. The company said they are tired of customer complaints. They want to change the perception of their company and become the quality leader. What would you do different that is not being done today?
There are many good answers. Here are a few I'd do in addition:
I would see if I had the authority to make a European style model, make it, and from the customer feedback, move the features to the existing model lines.
For example, on all towables, I would not just go completely with Seitz windows, but make sure to have parts on hand. These windows not just open all the way, but offer two pane insulation and excellent sound deadening when close.
