Just Suppose
Just suppose you were hired by a major towable RV manufacturer as the vice president of quality. The company said they are tired of customer complaints. They want to change the perception of their com...
Forum Discussion
jwmII wrote:Don't you think that reducing warranty costs would be an incentive to improve the product? From what I have seen most of the problems are not quality problems but design/mfg process problems. I don't believe that workers are lazy and purposely try to put out an inferior product. I also don't believe you can inspect quality into the product it has to be part of the design/build process itself. I would focas on fewer products so that I could afford good production tooling and NC mfg processes. It is hard to justify spending a lot of money up front if they only build low volume units. The more workers have to layout holes and cut things by hand the more mistakes are made. NC layouts and production tools eliminate these mistakes and will make a more uniform product.
Today it was announced that September 2016 was one of the bigger months for RV sales in the recent past. Unfortunately there were no announcements regarding any of the manufacturers ramping up their quality. There is not much incentive to improve quality as long as there are record sales each month.
