Keystone RV & Thor Industries

I bought a 2014 Dutchmen Denali 3371BH Trail Edition. Dutchmen also being a Thor Industries product. We were so excited about getting a new larger TT. Our trade in was a 2008 Jayco Jayflight 31' BH with one slide. Good camper. Just needed a bigger one with 3 kids. On 6/23/2014 we traded in the Jayco for the Denali. Couldn't wait to hit the road. The day we picked up our Denali, there were problems. First, the radio/DVD player wouldn't work. Dealer had to replace it right there. One of the pieces of rubber trim on the slideout fell off. Then, when we went to hook up to our truck and leave, the power jack would not work. Dealer replaced it there. We live approximately 15 miles away. When we got home, we discovered in our short trip, the bunkroom doorframe came apart, the valance over the door fell half off and the shower surround popped out at the bottom. We sucked it up and said there will be problems. Unfortunately, there was too many to come. When we hooked it up at the house, we discovered that the air conditioning in the front part of the trailer didn't work. Upon investigation, we found that the duct feeding the front part was completely blocked off during installation. There was a plastic board over it. The rear duct was leaking also. The diffuser over the TV was broken. Easy enough fix. Then we found that, while making up the bunks, the bunk with storage cabinets underneath wasn't even affixed to the wall. There was a 1" gap and could see daylight through the bunk to the outdoor kitchen on the outer part of the trailer. Several pieces of trim also came down. When plugging in the fan in the main bedroom, the outlet fell out of the wall. One screw was all that was holding it in. After all of this, we did a MAJOR inspection. We found that all the outlets were installed crooked and many with only one screw. Light are all crooked. The trailer is satellite ready. Problem is, there is nowhere to install a receiver, except the floor. Had to rewire and install receiver in closet. In the main bedroom, we were going to hang our tv on the wall. The designated area for the mount was wrong. In order to hang it up in the spot the manufacturer says, then we could not shut the bathroom pocket door. The mounting screws were too long. So, we used shorter screws, which are not very secure. RV walls aren't very thick and you don't have much to work with. After we thought we had everything back in order, we hit the road. We traveled 300 miles total. Within that 300 miles, the passenger side fender blew off at some point and the back panel on the kitchen island fell off. Never had a screw or nail in it. Two flimsy staples. It was only loaded with a few cleaning supplies and paper towels. After we used for 2 nights, we found that we couldn't keep the trailer very cool. The A/C is not powerful enough. And we cannot use the A/C and electric waterheater at the same time. We started to wonder if we were cursed. I am not bias or favor any particular brand, but, Dutchmen has been a nightmare. My old Jayco and Airstream had only minimal problems. Those complaints were within 6 days of owning the Denali. There are design flaws also. Like the entertainment center shelves are approximately 1/2" too short to store dvd's straight. They all have to be turned sideways. The bottom shelf under the bathroom sink was blocked off. Not sure why. We removed the board and the water lines were in the corner and that was all. No need to block off extra storage. And the light switch/slideout panel is around the corner from the front door. No switch next to the door. The thermostat is cheap. Many of the problems were the norm. We expected a few bugs. Not a whole colony of them. I have to give Dutchmen a thumbs down. Many people don't have problems, but we sure got their portion of them. Last time we buy Dutchmen.