We just bought a new Fuzion 404 in Colorado a month and a half ago, and already have a non-working rear AC, a window that fell out en route, and doors that fly open in the lovely Kansas wind. Oh, and a lost set of keys due to the doors flying open! Ha. We are 6 hours from Denver, so going there for repairs really isn't an option. That leaves us with Abilene, Kansas, which is 2 1/2 hours away. So, I called Keystone and asked if we could have a closer dealer work on it, even though they aren't a Keystone dealer. He said fine, as long as they send in estimates, etc. Well, of course, the dealer isn't thrilled about doing warranty work, but of course they'll work on the camper at our expense. So, whatever. We'll get the work done, and then try to get the money from Keystone. Even if we don't get it all back, I'm fine with it. It beats making 3 trips to Abilene. The keys, however....ugh. I'm kinda sick of dealing with Keystone at this point, so should I just call the dealer who sold it to us? Keystone can't seem to figure out which keys i have. We knew there would be issues, but I wasn't prepared for the headache involved in getting them fixed.

We have a Keystone and I just picked mine up from Camping World for some warranty work. They had it for almost 2 weeks just to figure out why water was leaking under the glass shower enclosure. They added some caulk. They did not even test it with water before or after the repair. What a joke. I am not holding my breadth it will be fixed when I shower in it this weekend. Of course it sat there for 8 days before they looked at it. I HATE that Keystone makes you basically go to a Keystone dealer. I could have taken this to my local shop and had it back in a day or two. I will call Keystone next time and see if my local shop can fix any warranty repair that comes up from now on. I don't mind paying up front as long as Keystone will reimburse me 95-100% of the repair. They should reimburse 100% since my local shop is $35 less per hour for service work than CW.

Cecilt - Although your shop charges you $35 less than Camping world does; rest assured that Keystone doesn't pay Camping World the same rate. All manufacturers low ball their rates to the repair shop which, if they are busy, is why most don't like doing warranty work.

I'm curious now what Keystone's allowable per hour rate is. The shop we're going to charges $95. I pray it's a quick fix. It really makes me rethink even turning in any future issues, unless they're really big issues. Too much of a hassle. We have some trim work that keeps falling off, but I'm not even going to worry about it now. Hopefully my husband can fix that. Cecilt, that stinks that they had it so long, and then didnt really do much of a fix.

I have had the same cost of repair problem with another warranty company. They claim (after the fact) they will only pay truck "Flat Rate Book" for RV repair. The service center I was sent to will not work on RV's at the truck flat rate. They claim they are much harder to work on and it takes longer. I could not drive the motor home, so I had to pay the difference, which was almost twice what the Gold Seal warranty would pay. No more extended warranties for me. I put $5000.00 in a CD and so far have not had to touch a penny of it. That was 10 years ago.

These problems always remind me of some manufactures in the 60's & 70's that were located in Detroit. Remember what happened to them? Look out RV manufactures, Tokyo may zero in on you too.

Keystone warranty frustration | Good Sam Community

mowin
Explorer
Jun 10, 2014
B.O. Plenty wrote:
mowin wrote:
If been battling with my dealer and keystone for almost a yr on a power awning that doesn't work. Good luck. Your gonna need it...
Keystone didn't make the awning. They just bought it from somebody else. I bet if you call the awning manufacturer you will get results..

B.O.

You would be wrong... I most certainly did call lippert and was told its the dealers problem to figure out how to fix it.
CHBurris
Explorer
Jun 18, 2014
CHBurris wrote:
Cecilt wrote:
CHBurris wrote:
So...we still haven't been able to find a resolution with Keystone. Their "Owner Relations" rep is a joke, who refuses to call me back. I've called so many times I have the number memorized, each time I'm promised by a supervisor that they will get to the bottom of it and get back to me. Yeah, right. Basically, we bought a brand new $65,000 piece of crap.

Manager in Owner Relations is Steve Holmes. Notice his last names has an "e" in it. His email is holms@keystonerv.com - No "e". Once I connected via phone with him I had resolution before I hung up. Call and ask for him and send him an email. Good luck. They wound up approving my repairs at an independent shop(not Keystone dealer). I paid up front and had a check within a week.

Thank you so much!! Getting ready to call him now.

I just wanted to thank you again for giving me this information. I left a msg on his phone, to which he immediately responded. He had me resend the bill, with the explanation of what was wrong. Yesterday morning I was cc'd on an email he'd sent to the original rep I had spoken with, telling him to send me a check for the amount requested. He did mention possibly wanting to have the compressor shipped to them, but I haven't received definite instructions on that yet.
I pray we don't have any other big problems that need repair (wishful thinking, I know), but if we do, I'm going directly to Steve.
Again, thank you!!!
Cecilt
Explorer
Jun 19, 2014
CHBurris wrote:
CHBurris wrote:
Cecilt wrote:
CHBurris wrote:
So...we still haven't been able to find a resolution with Keystone. Their "Owner Relations" rep is a joke, who refuses to call me back. I've called so many times I have the number memorized, each time I'm promised by a supervisor that they will get to the bottom of it and get back to me. Yeah, right. Basically, we bought a brand new $65,000 piece of crap.

Manager in Owner Relations is Steve Holmes. Notice his last names has an "e" in it. His email is holms@keystonerv.com - No "e". Once I connected via phone with him I had resolution before I hung up. Call and ask for him and send him an email. Good luck. They wound up approving my repairs at an independent shop(not Keystone dealer). I paid up front and had a check within a week.

Thank you so much!! Getting ready to call him now.

I just wanted to thank you again for giving me this information. I left a msg on his phone, to which he immediately responded. He had me resend the bill, with the explanation of what was wrong. Yesterday morning I was cc'd on an email he'd sent to the original rep I had spoken with, telling him to send me a check for the amount requested. He did mention possibly wanting to have the compressor shipped to them, but I haven't received definite instructions on that yet.
I pray we don't have any other big problems that need repair (wishful thinking, I know), but if we do, I'm going directly to Steve.
Again, thank you!!!

Glad I was able to help.

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