Lacrosse Lippert Axle Fire
After being a victom of a Lippert Axle fire, it amazed me how many other stories were so similar to mine. I had never thought to review this when purchasing my 2011 Primetime Lacrosse Travel Trailer. I am posting this to warn others that are looking for a camper to be on the lookout. Our experience happened last month on the way to Myrtle Beach, that was the furthest camping trip we had gone on and was 5 hours into our drive. After warning from other travelers, we discovered our bearing, brakes and axle on fire. After having it looked at, was told the other side had a bad bearing on it as well.
Needless to say, I spent the whole vacation time, on the phone trying to get the trailer fixed, through all avenues: Lippert, Primetime, and McGeorges RV (where we purchased the RV including the warranty contract). I have sent many emails, phone calls and spent $2400.00 total on out of pocket expenses to date. I have only been reimbursed a total of $100.00 from Lippert (they said that is all they will give us), and 250.00 from easy care (my warranty, that I paid 1700.00 for at original purchase). I was told I would receive 245.00 from Primetime, but nothing yet. To make a long story short, for my peace of mind, I am putting Dexter axles on my trailer, ordered and will not move my camper until they are put on. I also find it funny that if you look at Lacrosse website, effective 2013 models are proudly advertising dexter axles. Do you think they finally realized that lippert and all the complaints they have needed to be replaced? Customer service I received from this whole ordeal on the phone is very friendly, but they do not come through on the promises, non of them: Lippert, Primetime, or McGeorges warranty. Again, my goal is for all to not only review your camper, but the parts put on it.
Needless to say, I spent the whole vacation time, on the phone trying to get the trailer fixed, through all avenues: Lippert, Primetime, and McGeorges RV (where we purchased the RV including the warranty contract). I have sent many emails, phone calls and spent $2400.00 total on out of pocket expenses to date. I have only been reimbursed a total of $100.00 from Lippert (they said that is all they will give us), and 250.00 from easy care (my warranty, that I paid 1700.00 for at original purchase). I was told I would receive 245.00 from Primetime, but nothing yet. To make a long story short, for my peace of mind, I am putting Dexter axles on my trailer, ordered and will not move my camper until they are put on. I also find it funny that if you look at Lacrosse website, effective 2013 models are proudly advertising dexter axles. Do you think they finally realized that lippert and all the complaints they have needed to be replaced? Customer service I received from this whole ordeal on the phone is very friendly, but they do not come through on the promises, non of them: Lippert, Primetime, or McGeorges warranty. Again, my goal is for all to not only review your camper, but the parts put on it.
