I will try to make this short....bought new fifth wheel last November and paid dealership to winterize. When we “unwinterized” it and turned pump on the inside flooded up through the floor. Turned off pump and it continued to flood. Service department is being upfront and honest as far as we know. Replaced hot water tank and split pipes underneath. Checked for any water damage. We may be picking it up this weekend and I thought we should make appointment with dealership management. Yes, no ? If yes, how should we approach it. What would you do? (FYI, we have have been rving for 15 years)

Approach with a lawyer. Have him/her carry a Summons and Complaint for service. It will never be fixed correctly. Settle for a new RV.

Sounds like the dealer is doing you right. Assuming they do not bill.Water damage is likely minimal or non existent since it did not SOAK.However. If you are concerned about additional "Hidden" damage. THen you need professional assistance. more than I can give you. A good liability attorney.But from your post it sounds like they are making it rightWould not hurt to talk to dealer management IF you do not plan on hiring a lawyer however as you might be able to weedle something additional out of 'em for "Time and Trouble and lost weekend".

“weedle something additional out of 'em for "Time and Trouble and lost weekend"“Weedle?” Try “you damaged my brand NEW stinking new RV.” What did OP do wrong to get a damaged NEW RV? You seem free and easy with OP’s money.

You may ask the dealer to provide an extended warranty in case something related to the water leaks shows up in a year or so. Get it in writing.

Are you happy with how they handled the resolution? If so, make appt with management and tell them so.Unhappy? Same...Mistakes happen. It's how corrective actions are handled that matter. If they handled it well, they should be recognized accordingly. Sure, tell them you weren't happy with the error, but the team made it right, and that's what matters.Unless Im totally reading this wrong.Mike

Looking for advice when dealership has caused damage to rv

DavinD
Explorer
May 18, 2018
Sorry this happened to you. Just wanted to wish you the best of luck getting things fixed.
doxiemom11
Explorer II
May 18, 2018
How do we know that the plumbing problems weren't from the factory and not caused by the dealer? Maybe the same thing would have happened if the pump had been turned on prior to the dealer doing anything with it. What does the dealer think happened? Maybe the factory needs to make it right.
fpresto
Explorer
May 18, 2018
If you get a lawyer as some on here suggest that will be the end of any communication with them. Their lawyer will only talk with your lawyer. You will be out of the loop. They can and probably will drag it out for months and your expenses will continue to mount. Lawyers are expensive and should only be a last resort.
MWJones
Explorer
May 18, 2018
I would NEVER except an RV that was flooded. Think- floor rot, mold, destroyed insulation. Your floor will wrap before it rots.
Ask for a package of toilet paper????? How redicious when you could be looking at a destroyed RV !!!!! Except nothing less than a NEW RV.
GET A LAWYER.
DownTheAvenue
Explorer
May 18, 2018
The dealer's obligation is to make you whole again. That would be to repair any damages to as new, compensate for loss of use, and if your state allows it (many don't) diminished value.

If it were me, I would want everything fixed to as new, with a written 1 year warranty for the repairs they made. I would also ask for something for my time and trouble probably next fall's winterizing for free. Then get on with my life and enjoy the RV, and don't make this what defines me or my camping experience.

Remember, "stuff" happens.
midnightsadie
Explorer II
May 18, 2018
BEEMER ,has a very good point. if there was water under there it will mold.
2gypsies1
Explorer III
May 18, 2018
Regardless of you being happy about how they finalized the issue or not, talk to management to get the full story of how this could have happened. Get it in writing that if any future problems occur because of the water, they are responsible for fixing it. Are there any gadgets or options you could ask them for in lieu of your experience or compensation being it was a new RV? Perhaps a package of toilet paper? :)
beemerphile1
Explorer
May 18, 2018
If you have insulation under the floor, it is now wet and will stay wet and rot the floor.
DutchmenSport
Explorer
May 18, 2018
Well, if the dealership does not make it right, you probably can put a claim in on your insurance and then just have your deductible to pay to get everything fixed right. But hopefully, the dealership will do it right. Sounds like they are trying anyway. Give them an opportunity. Wheels turn slower than we think they should some times.
downtheroad
Explorer
May 18, 2018
the bear II wrote:
You may ask the dealer to provide an extended warranty in case something related to the water leaks shows up in a year or so. Get it in writing.

Good advice.
and...it sounds like the dealer is doing right by you. You are fortunate. This is not always the case in situations like this.