I tried contacting Master Tow with this question but no luck with an answer so maybe someone here has dealt with it. I have the 80THD which has the swiveling carrying pan. Traveled about 900 miles ...
I have the same dolly, and that is not unusual. Till it gets broken in, the pan may be a bit hard to turn. I just kick it into place with the heel of my shoe. If you are still not able to turn it, the HUGE center bolt on the pan can be loosened. See how to do it in the instruction manual online. It is a good dolly. Good Luck
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