Just like any franchise, it varies from location to location. The Merrimack, NH facility is the only place that would/could help us fix one last major issue with our Endura. The original dealership, Mann's RV in Rutland, had fixed everything else but being a small dealership couldn't wield the necessary power to get us what we needed. We bought our 2nd pop-up from them at an RV show with no issue, but had some issues when we bought our 5th wheel. The ratings for their Merrimack facility are overall very good. We've bought supplies there and know them well enough that even if we go in there to "window shop" we get treated well.