gbopp wrote:
Did you get the reservation after being on hold for 1:18:40?
I do as much online as possible because of the lack of customer service for many types of businesses.
So true! Because so many are working from home, you can't get any customer service or tech support to call you. They are using their personal cellphones or personal landlines and they don't want to have their personal phone numbers.
I've been dealing with Whynter Appliances since May 4, on a non-functional wine fridge. Tech support will only deal with me on an email basis. I have tried calling but after 2 hours on hold, they disconnect me.
One email told me to remove the control board but no instructions on how to do that. I emailed back saying it would have been nice if they had told me how to do that. 4 days later, I finally get the instructions. It takes 3-4 days for tech support to reply to my emails.
Now this week, after supplying them with pics of the board, I haven't received any communication nor are they answering the phone.
This is the kinda of thing that's going on now.
So ReserveAmerica isn't so bad.