Back on August 14th, I placed an order for baseplate brackets and tow bar adapter plate with roadmaster-tow-bars.com. To date, I have yet to receive my items - 10 weeks!I have called repeatedly (approximately every two to three weeks) and each time that I called, I had to leave a message because "all of their operators are busy assisting other customers" each time that I call. (Yes, Because the demand for RV tow Bars and accessories is in such high demand these days!) :RAlthough it took a day or two each time, they had replied to my call. However, each time they had given me an estimated lead time (along with a bogus excuse which changed with each call.) The various lead times came and went, and still no items. They keep saying that they've sent email updates, but that's a lie as I've recived not even one emailed shipping update. The only email I've ever received from them was the confirmation of the order received and that the credit card was being charged the amount of the transaction (they made sure that they charged my card quickly though!. Therefore, I know that they in fact have my correct email address in their system.While I've been more than patient with these people, my patience is in fact starting to now wear thin. We're putting the rig away for the winter in two weeks!Has anyone else dealt with these people? If so, what was your experience? Am I the only one having a bad experience with them?

A neighbor had the same problem as you, that is why I bought a used Falcom II from e-bay.

I would cancel the order.These people are not Roadmasterinc!I would order from Tweety's or AsventureRV.net.

I would contact my credit card company and dispute the claim since you've never received the product.Then I would go to etrailer.com or Tweeties.com and order from them.

For any questions you may have regarding our products, please use one of the following methods to contact us, and one of our customer service representatives will be glad to assist you. Roadmaster, Inc. 6110 NE 127th Ave. Vancouver, WA 98682 Directions Phone: 360-896-0407 Toll Free: 800-669-9690 Fax: 360-735-9300

Thank you very much cottontop. However, the problem here is not with Roadmaster Products per se', but rather with the dealer that I'm attempting to purchase them from. Since (as far as I know) Roadmaster Products can't be purchased directly I don't see how they would be able to help with this issue? They would most likely tell me that the problem is between the dealer and I. On the other hand, if Roadmaster is taking this long to provide the items, the the fault does lay in fact with Roadmaster. They will undoubtedly still tell me to deal directly through my dealer anyway and more than likely blow me off. Nonetheless, I appreciate the contact info.

roadmaster-tow-bars.com | Good Sam Community

Tom_Barb
Explorer
Oct 21, 2013
A neighbor had the same problem as you, that is why I bought a used Falcom II from e-bay.
enblethen
Nomad
Oct 21, 2013
I would cancel the order.
These people are not Roadmasterinc!
I would order from Tweety's or AsventureRV.net.
lanerd
Explorer II
Oct 21, 2013
I would contact my credit card company and dispute the claim since you've never received the product.

Then I would go to etrailer.com or Tweeties.com and order from them.
Cottontop
Explorer
Oct 21, 2013
For any questions you may have regarding our products, please use one of the following methods to contact us, and one of our customer service representatives will be glad to assist you.

Roadmaster, Inc.
6110 NE 127th Ave.
Vancouver, WA 98682

Directions

Phone: 360-896-0407
Toll Free: 800-669-9690
Fax: 360-735-9300
mtrumpet
Explorer
Oct 21, 2013
Thank you very much cottontop. However, the problem here is not with Roadmaster Products per se', but rather with the dealer that I'm attempting to purchase them from. Since (as far as I know) Roadmaster Products can't be purchased directly I don't see how they would be able to help with this issue? They would most likely tell me that the problem is between the dealer and I. On the other hand, if Roadmaster is taking this long to provide the items, the the fault does lay in fact with Roadmaster. They will undoubtedly still tell me to deal directly through my dealer anyway and more than likely blow me off. Nonetheless, I appreciate the contact info.
robatthelake
Explorer
Oct 21, 2013
You picked the wrong Dealer. Call the Credit Card Company and get the charges reversed!
mtrumpet
Explorer
Oct 21, 2013
Cottontop wrote:
For any questions you may have regarding our products, please use one of the following methods to contact us, and one of our customer service representatives will be glad to assist you.

Roadmaster, Inc.
6110 NE 127th Ave.
Vancouver, WA 98682

Directions

Phone: 360-896-0407
Toll Free: 800-669-9690
Fax: 360-735-9300

The two items that I ordered were:

(1) XL Series Mounting Bracket Kit #480-1
To fit 2003 Ford Explorer

(1) 032 Tow Bar Bracket Adapter
Roadmaster Bracket to Blue Ox Tow Bar

I may give Roadmaster a call to at least find out of there is some sort of delay with these two items.
mtrumpet
Explorer
Oct 21, 2013
mtrumpet wrote:
Cottontop wrote:
For any questions you may have regarding our products, please use one of the following methods to contact us, and one of our customer service representatives will be glad to assist you.

Roadmaster, Inc.
6110 NE 127th Ave.
Vancouver, WA 98682

Directions

Phone: 360-896-0407
Toll Free: 800-669-9690
Fax: 360-735-9300

The two items that I ordered were:

(1) XL Series Mounting Bracket Kit #480-1
To fit 2003 Ford Explorer

(1) 032 Tow Bar Bracket Adapter
Roadmaster Bracket to Blue Ox Tow Bar

I may give Roadmaster a call to at least find out of there is some sort of delay with these two items.

Well, at cottontop's suggestion, I called Roadmaster directly. I explained the situation to "Patty" there, who went above and beyond to attempt to help me. They currently show no order in the system from that dealer for my items! :M Patty took all of my information and she and a co-worker will be following up with the dealership on my behalf and will let me know what develops. She did confirm that one of my items is in stock, but the other is still in production.

I was very impressed with the Customer Service assistance extended by Roadmaster.
bocanut50
Explorer
Oct 21, 2013
Get a Blue Ox. Never a problem. I be been to the factory for free tune up enen if I didn't need one. Free camping also.
mtrumpet
Explorer
Oct 21, 2013
bocanut50 wrote:
Get a Blue Ox. Never a problem. I be been to the factory for free tune up enen if I didn't need one. Free camping also.

Blue Ox makes a good product as well. My tow bar is a Blue Ox Aventa II that I've had for awhile. However, to my knowledge Blue Ox doesn't make the "hidden" style of brackets like Roadmaster, which is what I want. Also, the Roadmaster brackets seem to be much easier to install. I installed a Blux Ox Baseplate/bracket on my old 02 Dodge Dakota, and I had to tear the front end of the truck apart just to install it! Not only that, once installed, the tangs where the tow bar pinned up to it would extended from the front of the truck. Not very attractive, and I can't tell you how many times I banged my shins on them when walking around the front of the truck!