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johndeerefarmer's avatar
johndeerefarmer
Explorer III
Sep 07, 2026

Roadside assistance and "tow to the nearest authorized facility"

Looking for a plan for a new motorhome. It appears that Coachnet doesn't have a  limit on mileage which will be handy out west. My concerns are we are getting a F600 chassis. Service centers are few and far between. Coachnet says tow to the nearest authorized facility. What if they are a month behind? Does Coachnet make allowances for that? if not what can you do? pay the difference between where they want to tow you and where you want to go? Or do you leave the motorhome, rent a car and drive home (if you don't have a toad). What if you are towing a cargo trailer with a sxs in it? I assume they will tow it too but if you have a several week wait what do you do with it?

 

 

Thanks

4 Replies

  • And FWIW, Coachnet would be able to answer all theses questions over the phone. Their sales slant on it, but i would talk to them directly. 

  • Coachnet used to be a good RSA but unfortunately like every other company out there, they were bought by a group of investors.  RSAs work on network contracts. Meaning they don't have every tow, tire or auto mechanic on their books. And that means, despite being 5 miles away from the nearest tow facility -who maybe could do the work same day, the one they have in their network might be 50 miles away and booked out a month. You would never know unless you called around yourself. I stopped using an RSA about 10 years ago and now just rely on my own means. Armed with a cell phone and a credit card you'll be back on the road exponentially faster and with less stress than relying on an RSA. And I have found it's cheaper to be self reliant. The very few times I have needed an RSA I was able to call someone and be back on the road in an hour. A stark contrast to the stories you hear about with an RSA and they don't cover the tire or labor anyway. All you are really paying for is a person, god knows where, on the phone, looking up information that's far more limited than you can lookup yourself. The way the planets would need to align to leverage all the things an RSA tells you is covered in a way that makes you happy is like winning the lottery. Save your money and use it to create a small fund to allow yourself to be self reliant. 

    • johndeerefarmer's avatar
      johndeerefarmer
      Explorer III

      Don't need roadside assistance for flats and minor stuff. I can do all of that as well as bearing, springs, etc on my cargo trailer. I am talking about a major breakdown. One long tow (a couple hundred miles) out of pocket would be ridiculous. You could pay for Coachnet or other one for years

      • way2roll's avatar
        way2roll
        Trailblazer

        Maybe, unless it never happens and you are just throwing away cash, or you find that Coachnet doesn't have anyone in your area and are stuck figuring it out yourself anyway. I have seen so many stories that they never show up, don't have anyone available, send the wrong type of tow truck etc.  But the money you would spend on premiums over the years could be stashed for such an occasion and under your control. Anyway, call them and ask them your questions, do your research and make an informed decision. Some people have had good experiences.. But these companies are in the business of making money, largely because the premiums received far outweigh the odds of having to actually provide any service. To each his own