Interesting post. But I really not sure I understand where the OP is coming from. I meet the office staff when I check in and likely as not never see them again. Apparently the OP spends a lot of time in the office determining personalities, operating procedures, and trying to determine whether they are successful or not. As long as my site is good and the facilities I use are good, I really don't care whether the people owning or operating the park are friendly or not or appear to be running their business well.
