We are serious cash buyers for an TT. We have contacted 3 or 4 dealers, most are at least 2.5 hours away and all in different directions. We are trying to buy and get delivery the same day which seems impossible.We found a dealer 2.5 hours away and the salesman through conversations had said that if we get there early and make a choice, it can be ready that day. My husband last told him that we would arrive early and which unit we would purchase IF "fit and finish" was good. The next email says that will be fine BUT he won't be there on the day we are going and "the team" would take care of us.We have had this happen twice before when shopping. Everything said by the person not conveniently present is a "misstatement" or "misunderstanding" on the part of the shopper. I don't like or have time for "games", especially when we are talking about losing a whole day just to get to the dealership.So, I say this smells like a "rat" situation. I think once there if all terms remain the same that delivery will not be that day and/or "fit and finish" won't meet our expectations and they'll try to get us to buy something "better" although after my research, in the RV industry, "better" is a lost art.This will be RV #9, so we are not amateurs. It is also a major purchase for us.Thoughts? I am saying the "salesperson switcharoo" spells hassle.

If you are attempting to both choose AND take delivery of an RV on the same day, then I think you are really rushing things and may find 'hidden' problems later. When I selected my RV, it was from a dealer that was 900 miles one-way from my home. I made my selection, had a contract sent electronically, signed and returned. On the day I arrived, it was ready for inspection. I'm a tough nut on inspections. My boss called me 'The Pit Bull' when he would sic me on vendors who tried skimping on their contractual obligations. I picked up the RV and spent the night in a co-located RV park to test out all the functions. There were a few items with sliders and the fridge lighting off on propane they had to address. Also the storage batteries were not able to hold a full capacity charge. (See? I said I was a pit bull. I load tested the batteries and even tested the breakers to trip at their rated loads.) I left there feeling that I had a fully functioning RV and that any problems would be dealt with the manufacturer at this point. Anyways, please choose an RV prior to arrival so the dealer can honestly have the time to set it up and not have to lie to you and say it's ready to go. And that you have enough time to really test everything. A day for each of you would barely be enough after you made the choice. Trying to cram selection, dealer prep and your inspection into one day is not reasonable, practical and I would say impossible if done right.Get everything in writing before going. A contract works. If the seller you are speaking with can not be there on the day you arrive, then change dates so he can.

Going on RV#9, you should be well aware of the sales pitches and routine. Be adamant about what you want and you expect. Accept nothing less. We do that with any major purchase we make. It's your money.As for a specific salesman, ask for an appointment on the day he/she will be there. Avoid situations and purchases of "must have" immediately. That's when sales people have the advantage.

To the seller this is so unusal that the whole deal seems fishy to them - nobody does that and shopping over the phone and not visiting the dealer is also very strange to mostYou are getting what you asked for as they do not take you serious due to the way you are structuring the deal

New or Used, sitting for weeks to months. not ready .. even if it is ready. its not.not cleaned. dead battery. propane tanks empty. tires low on air. and the list goes on an on an on.last year I purchased a used trailer.. not ready .. week later was ready. but lots of promised stuff was not done.returned 2 days later, was ready a week after that.Common. RV industry is NOT the Car industry.as for shifting what they want you to buy. not want you want. never ending.

brookside wrote:Thoughts? I am saying the "salesperson switcharoo" spells hassle.JMO but I'd say you're being entirely unreasonable. Insisting same day delivery is ridiculous ... any service department works on a schedule so what are they supposed to do? ... just drop other work that's already been on the schedule for weeks to suit you? :RDoes a salesperson not deserve a day off? So what if it happens to be the day YOU picked to be there, he has a private life outside of the dealership but he's supposed to be there just because you happened to pick a day when he's off? :RSorry, I don't agree with you at all.

Salesperson Switcharoo! | Good Sam Community

62 Replies

SoundGuy
Explorer
Nov 22, 2016
skipro3 wrote:
If you are attempting to both choose AND take delivery of an RV on the same day, then I think you are really rushing things and may find 'hidden' problems later.

allen8106 wrote:
We bought and took delivery same day, arrived at precise time dealer opened and was driving away by noon. No fuss or issues.

And your point would be? :h

A single experience doesn't make it an industry standard. :R
allen8106
Explorer
Nov 22, 2016
skipro3 wrote:
If you are attempting to both choose AND take delivery of an RV on the same day, then I think you are really rushing things and may find 'hidden' problems later.

We bought and took delivery same day, arrived at precise time dealer opened and was driving away by noon. No fuss or issues.
Boon_Docker
Explorer III
Nov 22, 2016
I hereby knight you Sir SoundGuy, the new SIG MASTER. :B
SoundGuy
Explorer
Nov 22, 2016
Us out West wrote:
Can we get this thread closed?

Geez!!!!

SoundGuy wrote:
Could you abbreviate your excessively long and detailed SIG, or at least hide it when it doesn't relate to the topic being discussed so it doesn't clutter up the screen with unnecessary information?

Geez!!!! :R

Us out West wrote:
Done - just for you buddy.

Well done :B ... and in kind I've shortened my own SIG and set my Preferences so it only displays if it's relevant to the subject being discussed. :)
Us_out_West
Explorer
Nov 22, 2016
SoundGuy wrote:
Us out West wrote:
Can we get this thread closed?

Geez!!!!

Could you abbreviate your excessively long and detailed SIG, or at least hide it when it doesn't relate to the topic being discussed so it doesn't clutter up the screen with unnecessary information?

Geez!!!! :R

Done - just for you buddy.
Chris_Bryant
Explorer II
Nov 22, 2016
I never have (and never will) worked for a dealership, but as I understand it, the OEMs build in a considerable amount of money to do the PDI and fix the fit and finish problems. With some irony, Evergreen RV launched a "ready to roll" program where they did the PDI at the factory, with the objective of delivering a fault free product.
They just went out of business :(
toedtoes
Explorer III
Nov 22, 2016
wa8yxm wrote:
Well, People do normally work only 5 day a week, Dealerships are often open 6 days so that means that someone takes his "Weekend" in the middle of the week.

So he might be telling the truth.

Then, on the other hand. HE IS a Salesman.. and like Politicians there is an easy way to tell when they are lying (Their lips move).

Actually, the salesman in. The OP was taking the entire week off. Hmmm, vacation maybe. And not all salesmen lie - find a good one and stick close.
wa8yxm
Explorer III
Nov 22, 2016
Well, People do normally work only 5 day a week, Dealerships are often open 6 days so that means that someone takes his "Weekend" in the middle of the week.

So he might be telling the truth.

Then, on the other hand. HE IS a Salesman.. and like Politicians there is an easy way to tell when they are lying (Their lips move).
mgirardo
Explorer
Nov 22, 2016
brookside wrote:
***So, we would have to give the dealer the cash before the unit was checked out to make sure things were working, things weren't missing, etc. I understand exactly what is happening here.

That certainly is a mistake not worth repeating. All three times we purchased a RV we put a down payment to hold it, but never paid fully up front. When we bought our 2nd RV, a hybrid TT, it was from a dealer that owned a campground next to the dealership. We made settlement and then they took us to the campground to do the very thorough PDI and checked on us throughout the weekend to make sure all was going well.

The other two purchases, we did the PDI first and they made sure we were happy with everything before we signed anything and wrote another check.

-Michael
Bumpyroad
Explorer
Nov 22, 2016
SoundGuy wrote:
Us out West wrote:
Can we get this thread closed?

Geez!!!!

Could you abbreviate your excessively long and detailed SIG, or at least hide it when it doesn't relate to the topic being discussed so it doesn't clutter up the screen with unnecessary information?

Geez!!!! :R

he should add his highschool name, college and fraternity, color scheme of RV and TV, etc.
but I do agree that this thread is nonsense.
bumpy :s