Forum Discussion

DocData3D's avatar
DocData3D
Explorer
Mar 14, 2015

Splendide Repairs

Having a problem with our vented Splendide 2100 XC and I'm not sure what part to replace.

On any Wash setting, when it gets to the Rinse cycle, it takes 4 or 5 time as long as the book says it should to run that rinse. I can use the manual Rinse, Drain & Spin settings but, of course, I want to to be automatic as is should.

So, has anyone had this issue? Is it a issue that requires the replacement of the timer, is this a gear issue or something else?

Any help would be appreciated.

Thanks,
Dave
Seeking Advice
  • C-Bears's avatar
    C-Bears
    Explorer
    Mar 15, 2015
    X2 on calling them. They probably have the best support team of any business around. They not only will talk you through issues but will email you photos explaining everything. Great folks to work with!
  • blangen's avatar
    blangen
    Explorer
    Mar 15, 2015
    DocData3D wrote:
    I will give them a call but first I want to pop the top and read out all that can be read using the manual.

    Dave


    Personally, I wouldn't open the cabinet before calling tech support. Those folks are great. Phones are staffed by actual technicians that really know what they're doing. After a question of two, they'll lead you in the right direction and, should you need to open the cabinet, it'll be for a targeted approach.
  • DocData3D's avatar
    DocData3D
    Explorer
    Mar 14, 2015
    I will give them a call but first I want to pop the top and read out all that can be read using the manual.

    Dave
  • hershey's avatar
    hershey
    Explorer
    Mar 14, 2015
    Technical Support at Splendid is, by far, the best you can ever encounter. Give them a call and they will talk you through the fix and call you back to make sure everything is running properly.
  • donn0128's avatar
    donn0128
    Explorer II
    Mar 14, 2015
    Too much soap? Remember these things only require about a tablespoon of liquid HE detergent to wash properly.
  • DocData3D's avatar
    DocData3D
    Explorer
    Mar 14, 2015
    Sorry, no help. Remove trap at the front bottoms right and there was nothing in it at all. The unit drains fine when I use just the drain cycle.

    If this was a regular washer, I would expect the issue to be the timer. Maybe I'll start with that.

    Dave
  • donn0128's avatar
    donn0128
    Explorer II
    Mar 14, 2015
    Clogged drain. Try taking the lower front cover off, remove the knob you will find on the bottom right. Chean out the trap. And try again. Your owners manual should have the info necessary.

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