Support Chat Service
As we travel around this great country, I find ourselves in areas of poor coverage for our cell telephone. Combine that with my advancing age, and decreased hearing ability, I find it difficult to speak on the phone.
As a result I have started to use on line “chat” with vendors or companies that I might want to purchase from.
I have noticed that most of the time, that the on line chat is a big waste of time! I spend a long time typing out a question, editing it for spelling and then sending. Often, the agent does not even address the issue being discussed, but rather responds with some obviously canned sentences applicable for all contacts. I don’t need a sales speech; I am looking for an answer!
On a recent contact with a major company, I tried twice, with two different agents. I got two conflicting responses along with the sales pitch. Both, eventually, after numerous messages back and forth, said I had to call on a telephone! I called alright and canceled the vendors’ service!
Does anyone else here find this insulting and disappointing? Do chat lines work for you? Am I doing something wrong? (I do remain polite)
As a result I have started to use on line “chat” with vendors or companies that I might want to purchase from.
I have noticed that most of the time, that the on line chat is a big waste of time! I spend a long time typing out a question, editing it for spelling and then sending. Often, the agent does not even address the issue being discussed, but rather responds with some obviously canned sentences applicable for all contacts. I don’t need a sales speech; I am looking for an answer!
On a recent contact with a major company, I tried twice, with two different agents. I got two conflicting responses along with the sales pitch. Both, eventually, after numerous messages back and forth, said I had to call on a telephone! I called alright and canceled the vendors’ service!
Does anyone else here find this insulting and disappointing? Do chat lines work for you? Am I doing something wrong? (I do remain polite)
