Several things.
1) apparently it is only some minor scratches. Yes, it is a big deal to the OP, but I am reasonably sure the dealership is dealing with bigger issues. We really don't know the extent of the requests (demands?) the OP was attempting to place on the dealer. Perhaps they wanted the dealer to drop everything and fix those scratches immediately. While that would be great, it might be unreasonable if their shop is inundated with repairs necessary to make some RVs habitable for other people who need those RVs to live in due to hurricane damage to their homes.
2) If this dealership is so bad, and their BBB ratings and online reviews so terrible, maybe the OP should have done a bit of research PRIOR to making a purchase.
3) My skeptic and troll radar always goes on red alert whenever I see a post where the poster has to lay out the reasons they are in a special or unique situation. I would think a "disabled first responder" would be at the head of the line of people who would have realize others in Florida should be ahead of them in line for urgent repairs. And "disabled first responders" would also understand that people often do not act with patience and calm when faced with multiple problems and issues, as I am sure all vehicle repair facilities are encountering in the areas of Florida that suffered hurricane damage. Something about this thread doesn't pass the smell test.
