Tires

Thanks every one I go the answer that I was expecting and passed it on to a family member.

Mods if you want you may delete this post as I have gotten my answer,
and many thanks to the ones that posted their opinions on the subject.

I have used the store in Killeen, TX and have been very satisfied for several years now. Able, the manager always takes great care of me.

Pros - excellent service and installation. Free rotations along with flat repair (within the specified limits).

Cons - you're stuck with what they have available unless you can wait a week+.

Have bought from Discount since the 60s. Too many stories to tell. I think that every company in the USA should use Discount Tire as a model in customer service.

Thanks to all.

I buy all my tires from Discount Tire/America's Tire, have for years. Outstanding service and one big "pro" is there's generally one in every town so if I have a warranty problem on the road, I can get it taken care of.

I have deat with Discount for many years and have been very pleased with them, but you need to use your on judgement on some things. For instance I was trying to buy Maxis tires for my trailer and they were pushing Carlise tires. They ordered Maxis for me. Or the time one of their salesmen looked at a Michlim on my truck with a two inch section missing from the thread and told me it was cosmetic so the road hazard warrenty wouldnt cover it. I thought he was kidding but I responded with"
" you are shxxxxx me,. You want me to pull a twelve thousand trailer thru the mountains with a two inch piece of thread missing"
He said nothing but went into the shop and wrote an order to replace the tire.

Just use a little common sense when dealing with anyone.

I usually get my tires thru Discount tires direct and mount myself. However My son rented a 30 ft trailer memorial day a couple years ago. It had the tow master china bombs on it.
Bought the insurance thru the rental company which carried a $1K deductible. Well you guessed it tire failed and did considerable damage to the trailer. Rental company pulled the $1K same day as trailer return. They advised they bought 60 sets of tires a year before all from Discount and all tow masters.
We pointed out it was faulty equipment and not our negligence that caused the damage. Son is a master tech and had worked at a shop next door to the Discount in Anthem AZ. Right off I17. He did all their alignments after new tire installs. Gave the discount a call. Turns out they stopped carrying Tow masters the year before due to failures. He mentioned he had 13 tow masters that had failed that weekend.

OK I'll get to the point. We went to the discount tire that had supplied the rental companies tires with the trailer. Manager advised the warranty was with the manufacturer and not discount and they were not involved.
Now he could have gone up the ladder a bit and Discount would have been done for the cost of putting a set of replacement tires on the trailer and the $1000 deductible as offered by the rental company.
Manager insisted Discount was in no way involved and it was between the rental Co and Greenball the tire manufacturer.
Well rental co. contacted their lawyer who advised they return our $1K sued Discount. Cheaper to pay the $500 in damage to the trailer and a couple hundred for tires than to go to court.
Poor management decision at the store level which I assume could happen at any chain tire store.

I have been buying tires from Discount Tire in Yuma since they opened almost 20 years ago. In fact on 2 occasions they took back tires that were not performing as stated and replaced them at considerable discount. Never had an issue with them.

I have bought numerous sets of tires (at least 10) from them over the years and have yet to be disappointed. Have even had to use their road hazard guarantee a couple of times.