Who is responsible for discounts?
Is it the obligation of the business or the customer to determine whether or not that customer is eligible for a discount? We honor discounts for Good Sam members, seniors and active military. That ...
Forum Discussion
I’ll take the opposite view. There is who’s responsible and wanting perhaps to earn or perhaps lose a repeat customer. I find it a better experience if the checkin staff ask if I qualify for x-y-z discounts. The words I hate to hear are “Well you didn’t ask”. Sometimes people who qualify for a senior discount may not notice the sign saying we give senior discounts (but only if you ask). Sometimes websites aren’t real clear either. As the park owner you have already decided to offer a discount, have factored it in your business plan, so smile at me and ask are you ex-military, older than dirt. Heck even KOA lets me know when I have enough points for a free night.
