Who is responsible for discounts?
Is it the obligation of the business or the customer to determine whether or not that customer is eligible for a discount? We honor discounts for Good Sam members, seniors and active military. That information is clearly posted on our website and at that registration counter. Should the park question each guest as to whether or not they are eligible for one of those discounts or is the onus on the customer to tell us they are Good Sam members, over 55, or are actively serving in the military?
If you feel it is the park's responsibility, does that obligation extend to further investigating the customer's planned itinerary and pointing out they could save money by either staying longer, thus qualifying for a weekly discount, or arriving earlier or later in the year thus getting the shoulder season rate?
It is my opinion that the customer is responsible for their reservation details. Any thoughts, pro or con?
If you feel it is the park's responsibility, does that obligation extend to further investigating the customer's planned itinerary and pointing out they could save money by either staying longer, thus qualifying for a weekly discount, or arriving earlier or later in the year thus getting the shoulder season rate?
It is my opinion that the customer is responsible for their reservation details. Any thoughts, pro or con?
