Absolutely absurd, if they acknowledged it happened under their watch then they should take care of it. I dont care if you spent $4.00 or $4000.00. Customer service should have an expected level of standards no matter what you did or didn't spend with them. I own a high level customer service based business myself and running your business like that will run your customers away one at a time until they cant make payroll. You take the good with the bad and at the end of the year you made what you made but at least then you can put your head down each night knowing you did the right thing.
This type of stuff makes me irate since I'm always bending over backwards for my business.
JMO...Ill step down now.
Ed