Why do RV dealers take forever to fix things
Just read a post about someone needing repairs, and it was going to be several weeks before he could drop it off, and then another couple weeks before work would be done. I don't understand how dea...
Forum Discussion
Repairs take time. Technicians have different skill levels. Shops have procedures that waste time or effort.
Any or all of these create the backlog.
Customers wait until the last minute. Everyone wants it now.
These complicate the problem.
The bigger the repair facility; the more amplified the situation.
Manufacturers want to limit warranty costs. Repair shops want to reduce overhead. This further complicates the problem.
Take the example of a roof replacement. If the shop does it according to manufacturers procedure (and we hope they do)it will occupy a repair bay for up to 4 days and require 1 to 2 technicians for a majority of that time. This means they lose any other repairs that could have been done during that time. If you have many of these then your backlog is multiplied.
Most (and not all) shops do whatever they can to maximize efficiency. They will lump certain types of jobs together to get a better flow but they can not always predict what is coming in.
I have been associated with the service/repair industry for a long time and understand the needs of both the shop and the customer. Every repair industry has their crunch time and they all have to weather the storm of disappointed customers during that time. There are only so many hours in the day and only so many repairs one can make during that time. As has been stated by others plan your service for the slow time and it will be faster. Unfortunately emergencies happen and we can't always pre-plan but that is not the shops fault.
Any or all of these create the backlog.
Customers wait until the last minute. Everyone wants it now.
These complicate the problem.
The bigger the repair facility; the more amplified the situation.
Manufacturers want to limit warranty costs. Repair shops want to reduce overhead. This further complicates the problem.
Take the example of a roof replacement. If the shop does it according to manufacturers procedure (and we hope they do)it will occupy a repair bay for up to 4 days and require 1 to 2 technicians for a majority of that time. This means they lose any other repairs that could have been done during that time. If you have many of these then your backlog is multiplied.
Most (and not all) shops do whatever they can to maximize efficiency. They will lump certain types of jobs together to get a better flow but they can not always predict what is coming in.
I have been associated with the service/repair industry for a long time and understand the needs of both the shop and the customer. Every repair industry has their crunch time and they all have to weather the storm of disappointed customers during that time. There are only so many hours in the day and only so many repairs one can make during that time. As has been stated by others plan your service for the slow time and it will be faster. Unfortunately emergencies happen and we can't always pre-plan but that is not the shops fault.
