Just got off the phone with a customer service supervisor from Advent. Of course she told me everything I already knew and I explained to her that it was a Sunday and I was 4 hours from home in a area I was not all that familiar with. I faxed her all the paperwork I had and she was going to contact Keystone who now owns Dutchmen and see if between the two of them they can get me some money back. Yes, as I researched Advent I did find out that they are a Chinese knockoff of Dometic. We'll see what happens. I hope this will save some others a little aggravation.