JEEEZ. If I had a working AC and replaced it to be proactive and the new one failed from the start, I WOULD REINSTALL THE OLD ONE. Now, We have a Covid-19 BS going on in the USA and ALL companies are in a lock down mode. THAT makes doing your own purchases and installs harder to get warranty results happen in a good time frame. Dometic has NO control over their thousands of Service centers. They are independantly owned and because of Covid-19 they have their own rules they may have to follow. Dometic has a specific Check out sheet that must be filled out by a Warranty center to get a replacement. For those that state RVP(Coleman) SAME PROCEDURE. Doug