Click, click, click
From the first time I turned on my TT furnace, I heard click click click from the AC unit. When I called my salesman from CW, all he said was, "at least if it doesn't get worse, then it is probably O...
Forum Discussion
happycamper002 wrote:westernrvparkowner wrote:
Any salesman who is not capable of troubleshooting technical problems over the phone when the customer says the unit is making a "clicking" sound should be fired immediately and blackballed from ever obtaining similar employment throughout the industry.
Who do you think should be fired?
The moment you pick up the phone to call service department you are systematically routed to a call center that's probably located somewhere in India or Belize.
They are mostly trained to respond with a pre-programmed statement when they encounter someone asking for tech support.
Have you ever wondered why the first response sounds robotic. . . and even complaints posted on this forum regarding road service?
The first response is always the same "please send us your email and we'll get back to you". or something along those lines.
It's cheaper to hire someone in India than have someone setting in office.
I cannot speak for CW, but NO RV dealership routes calls to anyplace else. The dealership handles the calls. Same for 99 percent of the RV suppliers AND the Manufacturers. You call them and they are IN the USA and handle the calls by USA citizens. Now, do NOT place this in the same category as Coachnet or any other aftermarket breakdown company. I do know that Coachnet is handled by call centers IN the USA. Doug
