Checked the main panel today. 480V 400 amp main. Will be checking with the utility.
Golden HVAC you said: As for the church, there is a problem that keeps burning up the surge protectors"
We had a spike go through one surge protector that took out the organ but no other equipment was affected. Sound system, computer printer etc.
The utility seems to have a history of issues in the area of the church. They have an alert system that notifies those affected of the number of people affected and when service will be restored estimate. Friday's surge supposedly took out 750 people but the church had the surge but no power loss. The surge also affected my house but no power loss and no damage.