Help with Roof

dougrainer wrote:

2. I KNOW you think the rubber just came loose and peeled back. I have seen scores of your type problem over the years. Yes, some times it is inadequate glue by the OEM, but you would be amazed to learn that once I get on top and look at the front cap and left over rubber, I find where the Customer hit a tree limb or some such object and either pulled the rubber slightly loose from under the front Cap edge and the resulting wind at 60 mph then bubbled up and pulled it loose more. I also can then point to the areas on the rubber and the cap and even the Roof AC covers and vent covers and the rear untouched area of the existing roof showing the telltale scrape marks from the tree limbs that scraped the roof. Even the scrape marks on the Patio awning. So, if you have these type marks on your roof, rethink trying to warranty and inform your insurance company. Doug

PS, If the dealer refuses to see you, Call Heartland, document who you talk too and state you want their E mail address to send the Pics you took. That way they have a record for later warranty help.

This is a good point. When I talked with the local Heartland dealer, they expressed real doubt that Heartland would consider this a manufacturing error.

The dealer did suggest, like you, that this was more of an insurance claim type situation. Where I was driving, it was extremely windy that day. The dealer seemed to suggest that this could easily have happened due to high way, especially if there was any prior unnoticed damage.

So, I may pursue the insurance route.