2oldman:
First I tried a dealership .
Me: I need a group xx AGM.
Guy at dealership: AG what?
Me: AGM. Absorbed glass mat battery.
He: Absorbed gas...?
Me: Glass, like you drink a glass of water.
He: We really just deal in automotive batteries.
Me: It's an automotive battery. I'm trying to think what else you might know it by. Sometimes called a sealed battery?
This was a supervisor. Previously, sales rep guy had told me that the warranty was a secret.
After going around a bit, I asked, 'So you're saying that the only way that I would be allowed to know the warranty terms is if I buy a battery, have a problem, and then bring it in to you?'
He said, 'Yes'
I replied, 'Umm... Is there someone else I can talk to?' (That's code for 'Bless your little heart.')
That's when I got put on to the guy who didn't know what an AGM was. But at least he was nice and not a sexist *********. It took him some effort, but he ordered me a battery. And printed out a 7 page proration schedule, unasked!
But then, when the battery arrived from his distributor, it had a sticker on it that said the warranty didn't apply to this battery. He called me up and told me. (Honestly, I am laughing while I'm typing this.) So that's when I called AutoZone .
It's like keystone cops around here.
